Services

STS Group provides you with support in implementing your projects and helps you build solutions combining quality and efficiency. Our services have been certified by the ISO 9001:2008 standard for the quality of our services and our continuing desire to provide our customers and partners a service with high standards of quality.

Assistance

Benefit from the unique expertise and know-how acquired by our consultants over a number of years, and in more than 600 projects.

Consulting: Opportunity and feasibility surveys, analysis of existing solutions, drawing up of specifications...our role is to ensure the success of all your projects.
Integration assistance: Our project managers and integrators are all experts in electronic archiving. They are fully proficient in STS Group's technologies, and give your project the benefit of their skills and professionalism.

Training

Our training courses are designed to help you make the most of STS Group's products and technologies. These training courses are intended for all project participants (integrator, developer, administrator or users).
Our training courses are designed to make you proficient in our products as soon as possible. Training sessions can be tailored and customized to your specific needs or to the specifics of your application environment.
Although we hold regular training sessions on our premises, we can, at your request, provide them on your own premises or on those of your customers.

Partner Delivery Team

With its Saas (Software-as-a-Service) offer, STS Group develops Digital Trust platforms fully operated and managed by strategic partners, expert on dedicated markets. The end client does not acquire a physical license anymore but accesses his application via the Internet and pays per usage.

STS Group's Partner Delivery Team helps operating partners acquire the necessary expertise to setup and manage a Digital Trust Saas platform. The Partner Delivery Team organizes practical workshops and technical training sessions and assists partners to size, install, configure and customize their Digital Trust platforms. The Partner Delivery Team can also be called upon by operating partners leading project integration to provide specific technical analysis and expertise.

Customer services

Maintenance
In return for its maintenance fees, the customer has access at all times to a telephone support call number.
An operator is available to answer customer call son working days, from 9 am to 6 pm. His or her function is not to deal directly with the problem described by the Customer, but to register it in STS Group's call processing system, to ensure it is handled by a competent technician. During this registration, a unique identifier number is generated by the system. This number is sent to the customer by the operator, and acts as a reference in communication between the customer and STS Group. Outside these time slots, the customer can leave a message on a voice mail system. In this case, the call will be registered by the operator, when the service is opened on the next working day. The customer is informed by phone of the registering of the call and its identification number. From the time the call is registered, the deadline for action to be taken is eight working hours (apart from special conditions negotiated at the time the maintenance contract is signed). Calls are followed up to provide traceability of problems, diagnostics and solutions.

Remote maintenance
Those customers who want it can benefit from a telemaintenance service. STS Group can take remote action at the request of the customer site's system administrator in "call-back" mode (automatic call-back of the STS Group modem by the customer's modem). The Customer is required to install and maintain the hardware and software needed for telemaintenance, in accordance with STS Group's specifications.